Sanctions

ATTENTION – Page under revision, please visit www.startromagna.it/assistenza/ricorso-a-sanzioni/

Payment methods for sanctions

Payments for sanctions can be made:

• at post offices using the barcode on the ticket (it is essential to present a copy of the administrative sanction issued/notified at the time of the inspection);
• by depositing funds into postal account number 1002537932 made out to: START ROMAGNA SPA – Via Carlo Alberto Dalla Chiesa, 38 – 47923 RIMINI (RN). In the space reserved for the reason for payment, please indicate the name and surname of the ticketed person, the number and date of the administrative sanction;
• at one of the following company ticket offices (it is essential to present a copy of the administrative sanction):
  • Punto Bus Cesena – Piazzale Marx, 135 – weekdays from 7:30 am to 7:00 pm;
  • Punto Bus Forlì – Via A. Volta, 13 – weekdays from 7:30 am to 7:00 pm;
  • Punto Bus Ravenna – Piazza Farini, 9 – weekdays from 7:30 am to 7:00 pm;
  • Punto Bus Rimini – Via Clementini, 33 – weekdays from 7:30 am to 7:00 pm;
  • Punto Bus Riccione – Piazzale Curiel – weekdays from 7:30 am to 1:00 pm.

For payment methods other than those indicated, please send an email to the following email address: sanzioni@startromagna.it.

Contacts for written or telephone reports

Information on: sanctions, appeals against sanctions, administrative processes related to sanctions can be obtained from the Sanctions Organizational Unit of Start Romagna in the following ways:

• PHONE CONTATCS
  Call the number 199.11.55.77. Specific topics are guaranteed a response from 9:00 am to 12:00 pm on weekdays from Monday to Friday.
• EMAIL
  It is also possible to request information at the following email address: sanzioni@startromagna.it.

Appeals and Request for installment payment

To file an appeal against a sanction or make a request for installment payment, it is necessary to complete the following forms and send them to the email address segreteria@startromagna.it, attaching the required documentation.

The forms are also available at the company’s Punto Bus offices, where assistance with filling them out is available if needed.

For more information on administrative sanctions, download the full regulations:

Request for access to documents

A copy of the documentation relating to the sanction can only be requested by the holder or by the person exercising authority in the case of a minor, by completing the downloadable form, which must be sent to Start Romagna, along with a copy of the identity document front and back, to the email address sanzioni@startromagna.it or to startromagna@legalmail.it for certified email.

Please note that these email addresses do not respond to requests for information on schedules and routes of the lines, to receive information on Start Romagna services, please write to servizioclienti@startromagna.it